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From “the truth is stranger than fiction Leica saga,” an unbelievable problem surfaces with the new Leica Monochrom Type 246 – this time even before it begins to ship. Today Leica Camera has issued a notice regarding a compatibility issue with DNG files from new and soon to be shipping Monochrom (Typ 246) and Apple’s replacement for iPhoto & Aperture, the new “Photos” App that Apple has been making so much promotion noise about.
This from Leica on the subject:
Leica Camera would like to inform you that the Leica Monochrom Type 246 DNG files are currently incompatible with Apple’s ‘Photos’ App in Mac OS X Yosemite causing the library to crash and potentially the loss of all existing image files in the Apple Photos library.
As we will start shipping the new Leica Monochrom in the coming days, it is important that all dealers, sales personnel and customers are aware of this incompatibility issue.
With the new Apple ‘Photos’ App, when loading Leica Monochrom Type 246 DNG files from the new Leica Monochrom Type 246, the library will crash continuously on loading. This may cause the Apple Photos library to be destroyed. This means that pictures previously taken with any other camera will be lost. As such, Leica Camera does not recommend using the Apple ‘Photos’ App for DNG files from the new Leica Monochrom Type 246 until further notice.
Leica and Apple are collaborating to resolve this issue and develop a solution so that the DNG files from the new Leica Monochrom Type 246 can be used with the ‘Photos’ App without any issues in the near future. It is anticipated that Apple will have this resolved in the next update for ‘Photos’.
Meanwhile, we recommend all users of the new Leica Monochrom Type 246 to use Adobe Photoshop Lightroom CC or Lightroom 6 for DNG files of the new Leica Monochrom Type 246. The latest version of Adobe Photoshop is fully compatible with Mac and Windows PC. The JPEG files from the new Leica Monochrom Type 246 work with all other Apple applications.
Leica Camera Inc. will include a ‘Warning Notice’ regarding the Leica Monochrom Type 246 incompatibility with Apple’s ‘Photo’ App in all product boxes.
Well, it is nice of Leica to include a warning piece of paper, but including a solution to the problem in a $7,450 camera body would be better serving the buying public. At the nearly absurdly high cost of this camera, is there at least a free copy of Lightroom with the Leica Monochrom Type 246, if this is the only usable solution? This is how the old Leica would have handled a problem such as this, balancing the companies needs with the end purchasers high expectations. Is Leica the same company it was before the Private Equity investment?
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